Patient Concerns/Complaints

Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we strive to deliver high quality, cost effective healthcare in the communities we serve. To accomplish this we would like to know what we are doing right or what needs improvement. We depend on our patients and their families to keep us informed.

If you have a complaint involving our facility and wish to speak to someone directly, please call during regular business hours and ask to speak to the Administrator at 863-577-8596 or write to:

Surgical Center of Florida
Attn: Administrator
3221 South Florida Avenue
Lakeland, FL 33803

Filing a complaint will not adversely affect your care or access to care. If you have a complaint against this facility, you may directly contact:

Agency for Health Care Administration
Complaint Administration Unit
2727 Mahan Drive, Bldg. 1
Tallahassee, FL 32308
(888) 419-3456
http://ahca.myflorida.com/contact/index.shtml

If you have a complaint against a health care professional, you may contact:

Florida Department of Health
Consumer Services Unit
4052 Bald Cypress Way, Bin C75
Tallahassee, FL 32399-3260
(850) 245-4339
http://www.floridahealth.gov/

All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman. Call (800) 633-4227 or visit the webpage at https://www.medicare.gov/basics/your-medicare-rights/get-help-with-your-rights-protections